Customer Protection
30-Day Return Policy & RMA Process
Hassle-Free Industrial Part Returns
At Exact Part Supply, we understand that industrial repairs demand precision. If a part does not fit your equipment, or if you ordered the incorrect revision, we accept eligible returns within 30 calendar days of carrier delivery date under the terms outlined below.
1. The 4-Step RMA Process
To ensure fast credit processing and accurate warehouse inventory reintegration, all returns must be accompanied by an authorized Return Merchandise Authorization (RMA) number.
Step 1: Request Your RMA
Email returns@exactpartsupply.com or use our Contact Form. Include your order number (e.g. ORD-2026-XXXX), the MPN being returned, and reason for return.
Step 2: Receive RMA & Warehouse Address
Our returns team issues your unique RMA number and designated return warehouse address within 24 business hours, along with pre-printed return packing slips.
Step 3: Secure Packaging
Pack the item in its original OEM box with all protective foam, manuals, and accessories. Write your RMA number clearly on the outer shipping carton (never on the OEM product packaging).
Step 4: Ship & Track
Ship the package via a trackable carrier (UPS, FedEx, or insured freight) and keep your tracking number until your credit is confirmed.
2. Return Eligibility & Item Condition
To qualify for a full refund or exchange, returned components must satisfy the following criteria:
- Unused & Uninstalled: Items must not have been bolted down, wired, powered on, or exposed to fuel, hydraulic fluid, grease, or weather.
- Original OEM Packaging: Complete with manufacturer barcodes, original foam inserts, hardware kits, and instruction sheets.
- Electronic & Control Boards (Special Policy): Printed circuit boards (PCBs), generator controllers, and ignition modules must remain in their original, sealed, tamper-evident anti-static bags. Once an anti-static seal is broken or power has been applied to an electronic board, the item cannot be resold as new and is non-returnable due to risk of electrical shorting.
- Heavy Attachments & Kilns: Must be strapped to the original pallet with proper crate protection.
3. Restocking Fees & Return Freight Costs
| Return Reason | Restocking Fee | Return Shipping | Resolution |
|---|---|---|---|
| Catalog Error / Misattributed MPN | 0% (Waived) | FREE (Prepaid Label) | 100% Full Refund or Instant Replacement Dispatch |
| Defective / Out-of-Box Failure | 0% (Waived) | FREE (Prepaid Label) | Immediate OEM Warranty Replacement or Full Refund |
| Customer Ordered Wrong Part | 15% | Customer Responsibility | Refund minus 15% restocking fee |
| Changed Mind / Project Cancelled | 15% | Customer Responsibility | Refund minus 15% restocking fee |
Why We Charge a 15% Restocking Fee on Customer Remorse
Industrial OEM components undergo rigorous multi-point testing, electronic pin verification, and optical inspection upon return to ensure zero degradation before being restocked into our canonical inventory. The 15% fee covers technical bench testing and warehouse repackaging labor.
4. Refund Timelines & Payment Methods
Warehouse Inspection
2 – 4 Business Days: Once received at our fulfillment center, technicians verify serial numbers, physical integrity, and anti-static seals.
Credit Processing
3 – 5 Business Days: Once approved, the refund is credited directly to your original payment method (Credit Card, Wire, or Net-30 account credit).
5. Non-Returnable Items
The following categories are strictly final sale:
- Custom-fabricated excavator buckets or custom-dimensioned tractor implements;
- Electrical circuit boards whose sealed anti-static bags have been opened;
- Special order or discontinued legacy replacement parts clearly designated as "Non-Returnable" on the quote sheet;
- Items returned without an approved RMA number or returned after the 30-day window.
6. Returns & RMA Contact
Have questions regarding an active return or need to check RMA inspection status?
Returns & RMA Department
Email: returns@exactpartsupply.com
Phone: 1-800-555-PART (Ext. 3 for Returns & RMA)
Hours: Mon – Fri: 8:00 AM – 6:00 PM EST